Abstract

While various forms of smart home technology have been available for decades, they have yet to achieve widespread adoption. Although they have risen in popularity during recent years, the general public continue to rate smart home devices as overly complex compared to their benefits. This article reports the results of an eight-month study into the effects of training on smart home technology adoption. Building upon the results of a previous study, and using the same living laboratory approach, we studied the effects of training on the attitudes of a group of residents toward use of smart home technology. Results show that training influences those attitudes toward smart home technology, including increased confidence in future use, and increased actual use of more complex smart home features. Results also indicate that users tended to seek out other users rather than training materials for advice, and that privacy concerns were not a deterrent to using smart home devices.

Department(s)

English and Technical Communication

Second Department

Psychological Science

Research Center/Lab(s)

Center for Science, Technology, and Society

Second Research Center/Lab

Center for Research in Energy and Environment (CREE)

Publication Status

Online First

Comments

The authors would like to thank the Center for Science, Technology, and Society at Missouri University of Science and Technology for their generous support.

International Standard Serial Number (ISSN)

2166-1642

Document Type

Article - Journal

Document Version

Final Version

File Type

text

Language(s)

English

Rights

© 2021 Special Interest Group for Design of Communication, All rights reserved.

Publication Date

July 2021

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