Utilizing the Kano Model to Identify Factors Affecting Patient Satisfaction

Meeting Name

Healthcare Systems Process Improvement Conference (2018: Feb. 21-23, Atlanta, GA)

Department(s)

Engineering Management and Systems Engineering

Document Type

Article - Conference proceedings

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2018 Institute of Industrial & Systems Engineers (IISE), All rights reserved.

Publication Date

23 Feb 2018

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