Utilizing the Kano Model to Identify Factors Affecting Patient Satisfaction
Recommended Citation
T. Materla and E. A. Cudney, "Utilizing the Kano Model to Identify Factors Affecting Patient Satisfaction," Proceedings of the Healthcare Systems Process Improvement Conference (2018, Atlanta, GA), Institute of Industrial and Systems Engineers (IISE), Feb 2018.
Meeting Name
Healthcare Systems Process Improvement Conference (2018: Feb. 21-23, Atlanta, GA)
Department(s)
Engineering Management and Systems Engineering
Document Type
Article - Conference proceedings
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2018 Institute of Industrial & Systems Engineers (IISE), All rights reserved.
Publication Date
23 Feb 2018
