An Exploration of Total Quality Management Practices in U.s. R and D Organizations
Abstract
This article presents the findings of an exploratory study of total quality management (TQM) practice in selected U.S. R and D organizations. Information was obtained through a nationwide survey of 31 R and D organizations and interviews with 13 R and D organization directors. Research questions are posed through a review of the related literature, and the research method is described. The current state of TQM practice in the surveyed organizations is elaborated, and special attention is given to TQM-related performance measurement. It is shown that under TQM, the perceived success of the R and D organization is a function of the metric being used for assessment and the degree to which measurement occurs. Research topic areas for further study are also proposed. © 1995 Taylor & Francis Group, LLC.
Recommended Citation
S. A. Dellana and H. A. Wiebe, "An Exploration of Total Quality Management Practices in U.s. R and D Organizations," EMJ - Engineering Management Journal, vol. 7, no. 2, pp. 23 - 29, Taylor and Francis Group; Taylor and Francis, Jan 1995.
The definitive version is available at https://doi.org/10.1080/10429247.1995.11414837
Department(s)
Engineering Management and Systems Engineering
International Standard Serial Number (ISSN)
1042-9247
Document Type
Article - Journal
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2024 Taylor and Francis Group; Taylor and Francis, All rights reserved.
Publication Date
01 Jan 1995
