Abstract
Research has identified a variety of factors that influence people's intentions to use IS and their degree of IS use. However, what has not been well understood are the characteristics of competent IS users who are proficient in using IS and are able to achieve quality IS usage. Considering that improving IS users' abilities to more efficiently and effectively use IS has always been and remains a challenge, research that provides a comprehensive view of the characteristics associated with competent IS users is warranted. This paper addresses this research question by proposing a conceptual foundation for IS user competency. Based on social cognitive theory, this research also proposes an overarching framework for IS user competency that can serve as a theoretical foundation for future research in this domain. © 2014 by the Association for Information Systems.
Recommended Citation
Eschenbrenner, B., & Nah, F. F. (2014). Information Systems User Competency: A Conceptual Foundation. Communications of the Association for Information Systems, 34(1), pp. 1363-1378. Association for Information Systems.
The definitive version is available at https://doi.org/10.17705/1cais.03480
Department(s)
Business and Information Technology
Keywords and Phrases
Is user competency; Is users; Social cognitive theory
International Standard Serial Number (ISSN)
1529-3181
Document Type
Article - Journal
Document Version
Final Version
File Type
text
Language(s)
English
Rights
© 2024 Association for Information Systems, All rights reserved.
Publication Date
01 Jan 2014
