In the Eye of the Beholder: A Multi-Stakeholder Perspective of Organizational Citizenship and Counterproductive Work Behaviors
Abstract
Researchers have generally treated organizational citizenship behaviors (OCBs) as positive and counterproductive work behaviors (CWBs) as negative forms of discretionary work behavior. Consequently, there has been extensive focus on the symmetrical relationships surrounding these behaviors (i.e., focusing on positive outcomes of OCBs and negative outcomes of CWBs), with less recognition of potential asymmetric outcomes of such behaviors. One possible reason asymmetric outcomes have been overlooked is the lack of organizational research that considers multiple stakeholders' perspectives when studying these behaviors. We argue that studying OCBs and CWBs from multiple perspectives helps guide research to identify more asymmetric outcomes of these behaviors, and thus better understand these behaviors overall. The current paper identifies asymmetric outcomes of OCBs and CWBs for multiple stakeholders, proposes conditions under which OCBs and CWBs may be more likely to result in negative and positive outcomes, respectively, and offers propositions to stimulate and guide future research.
Recommended Citation
Reynolds Kueny, C., Shoss, M. K., & Jundt, D. K. (2015). In the Eye of the Beholder: A Multi-Stakeholder Perspective of Organizational Citizenship and Counterproductive Work Behaviors. Human Resource Management Review, 25(1), pp. 80-93. Elsevier Ltd.
The definitive version is available at https://doi.org/10.1016/j.hrmr.2014.06.002
Department(s)
Psychological Science
Keywords and Phrases
Asymmetries; Context; Counterproductive work behavior; Multi-stakeholder; Organizational citizenship behavior
International Standard Serial Number (ISSN)
1053-4822
Document Type
Article - Journal
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2015 Elsevier Ltd, All rights reserved.
Publication Date
01 Mar 2015
