Determining Patient Satisfaction Indicators in a Rural Wound Care Center

Author

Elizabeth A. Cudney
Susan L. Murray, Missouri University of Science and TechnologyFollow
Clair Reynolds Kueny, Missouri University of Science and TechnologyFollow

Abstract

Patient satisfaction is vital in healthcare, just like any other business. The field of wound care and being a rural healthcare facility present two unique sets of complexity for providers and patients. This study sought to identify key factors influencing patient satisfaction in wound care. Data were collected on potential quality attributes via a patient survey. Fourteen attributes were determined to be essential factors for patient satisfaction.

Recommended Citation

Cudney, E. A., Murray, S. L., & Reynolds Kueny, C. (2021). Determining Patient Satisfaction Indicators in a Rural Wound Care Center. Lecture Notes in Networks and Systems, 263, pp. 499-506. Springer.

The definitive version is available at https://doi.org/10.1007/978-3-030-80744-3_62

Meeting Name

12th International Conference on Applied Human Factors and Ergonomics, AHFE 2021 (2021: Jul. 25-29, Virtual)

Department(s)

Psychological Science

Comments

AHFE 2021 Best Paper Award
Aging and Special Needs

Keywords and Phrases

Rural healthcare; Patient satisfaction; Wound care

International Standard Book Number (ISBN)

978-3-030-80743-6; 978-3-030-80744-3

Document Type

Article - Conference proceedings

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2021 The Authors, All rights reserved.

Publication Date

08 Jul 2021