Masters Theses

Abstract

"This thesis presents a case study of the application of the Six Sigma tools and methodology at the Department of Enrollment Management at the University of Missouri -Rolla (UMR). Since the Six Sigma methods have been effective in improving service processes in industry, the premise of this study is that the roadmap and tools can also be successful in an academic environment. As there have been few (possibly no) previously reported attempts to apply Six Sigma tools in an academic environment, this study was undertaken to demonstrate that the same potential for success reported in industry settings exists at universities.

A core team at the University of Missouri -Rolla used the Six Sigma methodology and tools to improve the business processes in the university admissions office. The results and improvements seen by the UMR project team are presented in this paper and support the hypothesis that Six Sigma can be successful in this environment"--Abstract, page ii.

Advisor(s)

Spurlock, David

Committee Member(s)

Raper, Stephen A.
Gadbury, Gary L.

Department(s)

Engineering Management and Systems Engineering

Degree Name

M.S. in Engineering Management

Publisher

University of Missouri--Rolla

Publication Date

Fall 2002

Pagination

ix, 97 pages

Note about bibliography

Includes bibliographical references (pages 94-96).

Rights

© 2002 Kimberly Kirkham McAdams, All rights reserved.

Document Type

Thesis - Restricted Access

File Type

text

Language

English

Subject Headings

University of Missouri--Rolla. Enrollment Management ServicesSix sigma (Quality control standard)Universities and colleges -- AdmissionQuality controlOrganizational effectiveness

Thesis Number

T 8196

Print OCLC #

53121505

Electronic OCLC #

905979835

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