An Expert Advisory System for the ISO 9001 Quality System

Abstract

The ISO 9000 quality management system has been widely accepted and adapted as a national standard by most industrial countries. Despite its high popularity and the urgent demand from customers to implement ISO 9000, some major concerns for those organizations that are seeking registration to ISO 9000 include the expensive cost and the lengthy time to implement. The purpose of this paper is to describe an expert advisory system for ISO 9001 implementation by using an expert system shell called Visual Rules Studio. This expert advisory system integrated the ISO 9001 quality system guidelines and an evaluation approach based on the Malcolm Baldrige National Quality Award (MBNQA) criteria into a knowledge-based expert system. by identifying the critical ISO elements and comparing the company's current quality performance with ISO standards, this advisory system provides assessment results and implementation suggestions to the organization. The advisory system has been validated by a group of quality professionals. The following contains a description of the system and a discussion of the validation results. Limitations of the system and recommendations for future research are also discussed.

Department(s)

Engineering Management and Systems Engineering

Keywords and Phrases

ISO 9000; MBNQA; Malcolm Baldrige National Quality Award; Advisory System; Baldrige Criteria; Quality System; Visual Rules Studio; ISO 9001 Standard

International Standard Serial Number (ISSN)

0957-4174

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2004 Elsevier, All rights reserved.

Publication Date

01 Aug 2004

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