The Strategic Implications of Non-Technical Stakeholder Acceptance in High Technology System Design and Implementation

Abstract

The introduction of change is frequently met with resistance, especially if that change involves a re-engineering of basic work processes and the introduction of high technologies. This study examines the introduction of a complex software system to standard work processes within an organization staffed by a largely non-technical, professional workforce. A case study approach will be used to highlight high technology-driven change management and decision-making at the planning and early implementation stages.

Department(s)

Engineering Management and Systems Engineering

Keywords and Phrases

High Technology; Sociotechnical System Design; Strategic Planning; Technology-Driven Change Management; Case Study Approach; Change Management; Complex Software Systems; Technical Stakeholders; Work Process; Decision Making; Design; Systems Analysis

International Standard Serial Number (ISSN)

0167-2533

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2010 IOS Press, All rights reserved.

Publication Date

01 Jan 2010

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