Abstract
In recent years, instant messaging (IM) has become a popular medium of online communication. While IM is expanding into the enterprise beyond personal use, it brings the convenience and also doubts. IM possesses the instant feature which is even faster than email so to potentially reduce the cost of communication and increase the effectiveness of communication, while the doubts being surrounding the employees' use of IM for personal chatting purpose which might reduce productivity. In the past, however, research on IM has been mostly on users such students or general Internet users with few addressing enterprise employees. This study focuses on enterprise organization and proposes a comprehensive model in which four aspects of social influence, perceived IM capability, computer self-efficacy, and task no routineness are integrated to explain the influence of IM usage in organization and to explore the relations between IM and organizational communication satisfaction. Three hundred and three valid samples employees from 15 companies across several industries are included in a survey and Partial Least Squares (PLS) is used to analyze the collected data to examine the IM-organizational communication satisfaction model proposed. The results provide several implications as following (1) social influence positively influences IM behavior; (2) perceived IM capacity positively influences IM behavior; (3) computer self-efficacy does not influence IM behavior; (4) task nonroiutineness positively influences IM behavior; (5) IM behavior positively influences an organization's formal communication satisfaction; (6) IM behavior positively influences an organization's informal communication satisfaction. It is hoped that the results would provide insights for organizational IM management. © 2008 IEEE.
Recommended Citation
Pi, S. M., Liu, Y. C., Chen, T. Y., & Li, S. H. (2008). The Influence Of Instant Messaging Usage Behavior On Organizational Communication Satisfaction. Proceedings of the Annual Hawaii International Conference on System Sciences Institute of Electrical and Electronics Engineers.
The definitive version is available at https://doi.org/10.1109/HICSS.2008.445
Department(s)
Business and Information Technology
International Standard Book Number (ISBN)
978-076953075-8
International Standard Serial Number (ISSN)
1530-1605
Document Type
Article - Conference proceedings
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2024 Institute of Electrical and Electronics Engineers, All rights reserved.
Publication Date
16 Sep 2008
