Explaining Reverse Outcome Tight Control: A Case Study of Mindless/Mindful Governance

Abstract

In reverse outcome tight control, controlees' behavior is correctly aligned with tight controls, but this results in harm to the project. Using the lens of mindfulness, our case study of a construction project reveals why mindless enactment of controls leads to reverse outcome tight control—controllers replace project feedback with feedback from controls. When a project has both unknown unknowns and tight control, controlees respond to tight controls instead of to unknown unknowns. Controlees behave as controllers expect, leading controllers to be unaware of brewing problems. One solution is "unprocess"—deliberately seeking information outside of standard project routines.

Department(s)

Business and Information Technology

Keywords and Phrases

Mindfulness; Mindlessness; Reverse Outcome Tight Control; Unknown Unknowns

International Standard Serial Number (ISSN)

1938-9507; 8756-9728

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2022 SAGE Publications, All rights reserved.

Publication Date

01 Jun 2022

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