Exploring User Feedback of a E-Learning System: A Text Mining Approach

Abstract

Given a collection of survey comments evaluating an E-learning system, the text mining technique is applied to discovering and extracting knowledge from the comments. The purpose is to categorize the comments into several groups in an attempt to identify key criticisms or praises from students using the E-learning system. This study is able to assist the evaluators of the E-learning system to obtain the summarized key terms of major "concerns" without going through potentially huge amount of survey data.

Meeting Name

15th International Conference on Human Interface and the Management of Information, HIMI 2013 (2013: Jul. 21-26, Las Vegas, NV)

Department(s)

Business and Information Technology

Second Department

Civil, Architectural and Environmental Engineering

Keywords and Phrases

E-learning systems; Survey data; Text mining; Text mining techniques; User feedback; E-learning; Learning systems; Surveying; Surveys; Data mining

International Standard Book Number (ISBN)

978-3-642-39225-2

International Standard Serial Number (ISSN)

0302-9743; 1611-3349

Document Type

Article - Conference proceedings

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2013 Springer Verlag, All rights reserved.

Publication Date

01 Jul 2013

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