Embodied Conversational Agents: Social or Nonsocial?
Abstract
Since the advent of radio, we are accustomed to hearing disembodied human voices from devices. If system designers use an embodied conversational agent (ECA) as the interface to their system, they select either a human or a synthetic voice. One prior research study shows that pairing a synthetic face with a natural voice is problematic for users. Another study showed users perceive high-quality synthetic voices as nearly equal to professional voice talent. The incongruence between the verbal and nonverbal channels of an ECA has a negative effect on ECA users. This study will demonstrate that task type (low affect-infusion vs. High affect-infusion) has an unexplored impact on the social requirements of an ECA, and that cognitive effort and trust may provide greater perceived value for high affect-infusion tasks.
Recommended Citation
Case, J. E., & Twyman, N. W. (2015). Embodied Conversational Agents: Social or Nonsocial?. Proceedings of the Annual Hawaii International Conference on System Sciences (2015, Kauai, Hawaii), 2015-March, pp. 491-496. IEEE Computer Society.
The definitive version is available at https://doi.org/10.1109/HICSS.2015.65
Meeting Name
48th Annual Hawaii International Conference on System Sciences, HICSS 2015 (2015: Jan. 5-8, Grand Hyatt, Kauai, Hawaii)
Department(s)
Business and Information Technology
International Standard Book Number (ISBN)
978-1479973675
International Standard Serial Number (ISSN)
1530-1605
Document Type
Article - Conference proceedings
Document Version
Citation
File Type
text
Language(s)
English
Rights
© 2015 IEEE Computer Society, All rights reserved.
Publication Date
01 Mar 2015
