"This thesis presents a case study of the application of the Six Sigma tools and methodology at the Department of Enrollment Management at the University of Missouri -Rolla (UMR). Since the Six Sigma methods have been effective in improving service processes in industry, the premise of this study is that the roadmap and tools can also be successful in an academic environment. As there have been few (possibly no) previously reported attempts to apply Six Sigma tools in an academic environment, this study was undertaken to demonstrate that the same potential for success reported in industry settings exists at universities.
A core team at the University of Missouri -Rolla used the Six Sigma methodology and tools to improve the business processes in the university admissions office. The results and improvements seen by the UMR project team are presented in this paper and support the hypothesis that Six Sigma can be successful in this environment"--Abstract, page ii.
Raper, Stephen A.
Gadbury, Gary L.
Engineering Management and Systems Engineering
M.S. in Engineering Management
University of Missouri--Rolla
ix, 97 pages
© 2002 Kimberly Kirkham McAdams, All rights reserved.
Thesis - Restricted Access
Library of Congress Subject Headings
University of Missouri--Rolla. Enrollment Management Services
Six sigma (Quality control standard)
Universities and colleges -- Admission
Print OCLC #
Electronic OCLC #
Link to Catalog RecordElectronic access to the full-text of this document is restricted to Missouri S&T users. Otherwise, request this publication directly from Missouri S&T Library or contact your local library. http://laurel.lso.missouri.edu/record=b4997726~S5
McAdams, Kimberly Kirkham, "Applying the Six Sigma methodology to improve the admissions process at the University of Missouri-Rolla" (2002). Masters Theses. 2288.