A Balanced Scorecard Prototype in a State Department of Transportation
This study applies the Balanced Scorecard (BSC) framework to develop a conceptual strategic performance measurement system leveraging an integrated ERP system for a state Department of Transportation. The prototype emphasizes the appearance and interpretability of the BSC data to investigate its impact on accountability, traceability, timeliness of information, continuous improvement, and data visualization as an attempt to address issues often faced in a BSC implementation project.
Lea, B., & Hall, D. C. (2008). A Balanced Scorecard Prototype in a State Department of Transportation. Proceedings of the Decision Sciences Institute Conference.
Decision Sciences Institute Conference
Business and Information Technology
Keywords and Phrases
Balanced Scorecard; Dashboard; Performance Measurements; Prototypes
Article - Conference proceedings
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