Masters Theses


"Quality Function Deployment (QFD) is a systematic process to integrate customer requirements into every aspect of the design and delivery of products and services. Understanding the customers wants or needs from a product or service is crucial to the successful design and development of new products and services. QFD is a system that utilizes customer demands to meet client missions by outlining what the customer wants in a service or product. QFD was used in this research to determine customer needs and thus to ensure that customer demands are met. This methodology is demonstrated using two case studies: Hydrogen Fuel Cell Vehicle (HFCV) and American Society for Engineering Management (ASEM). QFD was also integrated with SERVQUAL to present an effective methodology that was demonstrated in a Career Opportunities Center (COC) case study. The results included prioritized customer requirements, resource allocations and technical requirements. The QFD methodology presented in this study could serve as a powerful tool in the development of many new products/services"--Abstract, page iv.


Elrod, Cassie, 1979-
Cudney, Elizabeth A.

Committee Member(s)

Murray, Susan L.


Engineering Management and Systems Engineering

Degree Name

M.S. in Engineering Management


Missouri University of Science and Technology

Publication Date

Fall 2010

Journal article titles appearing in thesis/dissertation

  • Analyzing customer requirements for the American Society of Engineering Management using quality function deployment
  • Analyzing customer requirements for a career opportunities center


x, 121 pages

Note about bibliography

Includes bibliographical references.


© 2010 Anusha Uppalanchi, All rights reserved.

Document Type

Thesis - Open Access

File Type




Subject Headings

Customer services -- Research
New products -- Development
Quality function deployment -- Case studies
Quality function deployment

Thesis Number

T 9761

Print OCLC #


Electronic OCLC #