"Quality Function Deployment (QFD) is a systematic process to integrate customer requirements into every aspect of the design and delivery of products and services. Understanding the customers wants or needs from a product or service is crucial to the successful design and development of new products and services. QFD is a system that utilizes customer demands to meet client missions by outlining what the customer wants in a service or product. QFD was used in this research to determine customer needs and thus to ensure that customer demands are met. This methodology is demonstrated using two case studies: Hydrogen Fuel Cell Vehicle (HFCV) and American Society for Engineering Management (ASEM). QFD was also integrated with SERVQUAL to present an effective methodology that was demonstrated in a Career Opportunities Center (COC) case study. The results included prioritized customer requirements, resource allocations and technical requirements. The QFD methodology presented in this study could serve as a powerful tool in the development of many new products/services"--Abstract, page iv.
Elrod, Cassie, 1979-
Cudney, Elizabeth A.
Murray, Susan L.
Engineering Management and Systems Engineering
M.S. in Engineering Management
Missouri University of Science and Technology
Journal article titles appearing in thesis/dissertation
- Analyzing customer requirements for the American Society of Engineering Management using quality function deployment
- Analyzing customer requirements for a career opportunities center
x, 121 pages
© 2010 Anusha Uppalanchi, All rights reserved.
Thesis - Open Access
Customer services -- Research
New products -- Development
Quality function deployment -- Case studies
Quality function deployment
Print OCLC #
Electronic OCLC #
Link to Catalog Record
Uppalanchi, Anusha, "Application of Quality Function Deployment in new product and service development" (2010). Masters Theses. 6939.