Masters Theses


Uncertain demand driven resource platform design for a service center

Alternative Title

Uncertain demand driven resource platforming for a service center

Keywords and Phrases

Service center; Resource selection


"Service centers are set up to cater to service requests of its customers, wherein, the requests from customers relating to various service families cascade into work packages involving a set of service tasks. A service family is defined as a set of service type variants having similar or common service tasks and hence may use a common set of resources (called the resource platform) over a given time horizon. In this paper, we present a methodology for determining cost-effective resource platform configuration(s) for a given set of service families offered by a service center. The resource platform would be able to handle demand fluctuations of various service types within reasonable limits over a given planning horizon. The draw towards forming a resource platform is to gain economies of scale cost advantage that have been achieved successfully in the product development domain. In this paper, we extend the product platform concept to the service domain"--Abstract, leaf iv.


Engineering Management and Systems Engineering

Degree Name

M.S. in Engineering Management


University of Missouri--Rolla

Publication Date

Fall 2005


xii, 72 leaves


© 2005 Smitha Hariharan, All rights reserved.

Document Type

Thesis - Citation

File Type




Subject Headings

Customer services -- Management

Thesis Number

T 8897

Print OCLC #


Link to Catalog Record

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