"The internet has revolutionized the shopping experience. As consumers' emotional responses play an important role in predicting behavioral intentions and satisfaction, it is imperative to study e-commerce from an affective perspective and identify the website design features that influence consumers' emotional responses. This research adopted the stimulus-organism-response (S-O-R) model to examine the effects of web atmospheric cues. mainly vividness and interactivity, on users' emotional responses in e-commerce, and their influence on users' purchasing intentions.
The study had three stages: First, experts in human computer interaction (HCI) were recruited and asked to evaluate and rate 25 different e-commerce websites on interactivity and vividness. Based on these ratings, three websites were chosen to represent various levels of atmospheric cues. In the second stage, an experiment collected 20 participants' physiological responses, including galvanic skin response, heart rate variability, and pupil dilation, as they viewed each of the three e-commerce websites; participants' self-reported emotional responses were also recorded. An online survey was conducted in the third stage to collect data on the emotional responses and purchase intentions of 53 participants as they viewed the three e-commerce websites.
The results of the study indicated that web atmospheric cues have significant effects on users' valence and arousal rates. Furthermore, user experiencing higher arousal and more positive valence rates were more likely to make a purchase. analysis of the physiological data showed that users' heart rate variability exhibited a trend similar to that of their self-reported valance rate, but no such trend was observed for self-reported arousal rates, galvanic skin response, or pupil dilation values"--Abstract, page iii.
Hilgers, Michael Gene
Hall, Richard H.
Business and Information Technology
M.S. in Information Science and Technology
Missouri University of Science and Technology
viii, 57 pages
© 2011 Tanvi Joginapelly, All rights reserved.
Thesis - Restricted Access
Behavioral assessment -- Case studies
Electronic commerce -- Marketing
Emotions -- Physiological aspects
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Electronic access to the full-text of this document is restricted to Missouri S&T users. Otherwise, request this publication directly from Missouri S&T Library or contact your local library.http://laurel.lso.missouri.edu/record=b8544109~S5
Joginapelly, Tanvi, "Effect of web atmospheric cues on users' emotional responses in ecommerce" (2011). Masters Theses. 4117.
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