A Methodology for Applying Quality Function Deployment to the Commissioning Process
Commissioning is a quality process used within building construction to verify that the finished project meets the design, construction, and operation and maintenance requirements of the owner. In product development, quality function deployment captures the voice of the customer and translates it into engineering characteristics that are carried into production and service, assuring the final product meets this voice. This article presents a methodology for using a four-phase quality function deployment model within the commissioning process -building upon the foundation known as the house of quality. Practitioners are provided the steps to take this model through each of the phases of commissioning as a means of overseeing the entire design and construction quality process and assuring the final product delivers on all of the customer's requirements.
W. L. Gillis and E. A. Cudney, "A Methodology for Applying Quality Function Deployment to the Commissioning Process," EMJ - Engineering Management Journal, vol. 27, no. 4, pp. 177-187, Taylor & Francis Ltd., Jan 2015.
The definitive version is available at https://doi.org/10.1080/10429247.2015.1098174
Civil, Architectural and Environmental Engineering
Engineering Management and Systems Engineering
Keywords and Phrases
Commissioning; Construction; Four-Phase QFD; Project Management; Quality Function Deployment
International Standard Serial Number (ISSN)
Article - Journal
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