Exploring Hospitality Program Rankings


An increasing number of people in both the public and private sector are demanding that institutions of higher education ought to be held to higher levels of accountability and delivery of services. One of the most popular tools used to meet these demands have been the ranking of academic programs. This study explored the ranking of undergraduate hospitality programs as perceived by industry recruiters. The implications of utilizing rankings as decision-making tools were also researched. Based on the data gathered by surveying more than 100 hospitality industry recruiters, there are clear indications that program rankings would be more beneficial if used as ratings, not rankings, and tailored more to specific attributes of the program being rated. Other studies have demonstrated that results may vary by respondent. Future research should be conducted which tests the “ratings” approach with other industry stakeholders (e.g. academics, hospitality executives, etc).


Business and Information Technology

International Standard Serial Number (ISSN)

2325-6540; 1096-3758

Document Type

Article - Journal

Document Version


File Type





© 2023 Taylor and Francis Group; Routledge, All rights reserved.

Publication Date

01 Jan 2002