Reducing throughput time and improvement of customer satisfaction: a case study at the Phelps County Regional Medical Center--Rolla, Missouri

Author

Sunil Joseph Pulimootil

Keywords and Phrases

Phelps County Regional Medical Center

Abstract

"The main objective of this study is to improve customer satisfaction and reduce the throughput time of the Non-Emergent category of patients in the Emergency Department of Phelps County Regional Medical Center. The study measures customer satisfaction through a customer satisfaction survey and also registers the throughput time for the corresponding patients"--Abstract, page iii.

Department(s)

Engineering Management and Systems Engineering

Degree Name

M.S. in Engineering Management

Publisher

University of Missouri--Rolla

Publication Date

Spring 2005

Pagination

xi, 168 pages

Geographic Coverage

Missouri

Rights

© 2005 Sunil Joseph Pulimootil, All rights reserved.

Document Type

Thesis - Citation

File Type

text

Language

English

Subject Headings

Patient satisfaction -- Evaluation
Patient satisfaction -- Measurement
Emergency medical services -- Missouri

Thesis Number

T 8753

Print OCLC #

68811353

Link to Catalog Record

Full-text not available: Request this publication directly from Missouri S&T Library or contact your local library.

Recommended Citation

Pulimootil, Sunil Joseph, "Reducing throughput time and improvement of customer satisfaction: a case study at the Phelps County Regional Medical Center--Rolla, Missouri" (2005). Masters Theses. 3761.
https://scholarsmine.mst.edu/masters_theses/3761