Valuing Workforce Cross-Training Flexibility
Workforce ﬂexibility is an often sought-after capability of production systems. Manufacturing and service organizations understand that the composition of a workforce (i.e., the number of workers who are competent at speciﬁc tasks in a production system and their skill levels on these tasks) may signiﬁcantly affect productivity. Cross training is one such lever on productivity because it can potentially increase operational productivity by training the workforce in a speciﬁc tactical or strategic manner. The capabilities of a workforce given a level of cross training may be considered an important component of workforce ﬂexibility (e.g., see Ebeling and Lee, 1994; Gerwin, 1993; Molleman and Slomp, 1999).
R. Qin and D. Nembhard, "Valuing Workforce Cross-Training Flexibility," Workforce Cross Training, pp. 131-151, CRC Press, Apr 2007.
The definitive version is available at http://dx.doi.org/10.1201/9781420005349.ch5
Engineering Management and Systems Engineering
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Economics; Finance; Business and Industry; Engineering and Technology
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