The Effects of Leadership on Quality
Research examining quality management has focused primarily on manufacturing organizations with specific attention directed toward organizational employees. Many in the field of quality believe that management is key for a successful quality program, yet the effects of specific leadership styles on quality performance have not been determined. In this study, leadership styles within transformational, transactional and non-transactional classifications are evaluated relative to the organization's performance based on the criteria from the Baldrige Quality Award. Results indicate that leadership does have an affect on quality, and certain transformational and transactional styles are more effective.
P. D. Hirtz et al., "The Effects of Leadership on Quality," Engineering Management Journal, vol. 19, no. 1, pp. 22-27, American Society for Engineering Management, Jan 2007.
The definitive version is available at https://doi.org/10.1080/10429247.2007.11431718
Engineering Management and Systems Engineering
Keywords and Phrases
Classification (of information); Industrial relations; Personnel; Social sciences; Societies and institutions; Leadership styles; Transactional styles; Transformational styles; Quality management; MBNQA
International Standard Serial Number (ISSN)
Article - Journal
© 2007 American Society for Engineering Management, All rights reserved.