Title

Designing Reason Support Systems to Increase Satisfaction, Enjoyment, and Intention to Use

Presenter Information

Nick Rollins

Department

Business and Information Technology

Major

Information Science and Technology

Research Advisor

Twyman, Nathan W.

Advisor's Department

Business and Information Technology

Funding Source

Opportunities for Undergraduate Research Experience (OURE); Laboratory for Information Technology Evaluation (LITE)

Abstract

A Reason Support System (RSS) uses a web of interconnected logical statements that supports an overarching objective, goal, idea, or decision. Traditionally, groups or individuals have arrived at decisions using various methods such as brainstorming sessions, Post-it notes, whiteboards, or lengthy research. The result of these decisions can have negative consequences due to our tendencies to make biased decisions. Decision support systems (DSS) have been developed to help aid decision-making, some on an individual and some on a group scale. Although DSS have been shown to reduce error and improve decision quality overall, the adoption of these systems has been low. In this study, we evaluate the potential of a new type of DSS that focuses on the earliest process that affects the decision, namely, the reasoning that occurs when conceptualizing a problem space and work to implement certain design aspects to increase adoption among users.

Biography

Nick Rollins is an undergraduate student of Information Science and Technology (IST) at Missouri S&T. His academic focus is in Human-Computer Interaction (HCI) and is very involved with research in this area as the Lab Manager of the Laboratory for Information Technology Evaluation (LITE). He aspires to begin a career in User Experience (UX) Research and Design after graduating in May 2016.

Research Category

Social Sciences

Presentation Type

Poster Presentation

Document Type

Poster

Location

Upper Atrium/Hallway

Presentation Date

11 Apr 2016, 9:00 am - 11:45 am

Comments

Joint project with Lindsey Carlson

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Apr 11th, 9:00 AM Apr 11th, 11:45 AM

Designing Reason Support Systems to Increase Satisfaction, Enjoyment, and Intention to Use

Upper Atrium/Hallway

A Reason Support System (RSS) uses a web of interconnected logical statements that supports an overarching objective, goal, idea, or decision. Traditionally, groups or individuals have arrived at decisions using various methods such as brainstorming sessions, Post-it notes, whiteboards, or lengthy research. The result of these decisions can have negative consequences due to our tendencies to make biased decisions. Decision support systems (DSS) have been developed to help aid decision-making, some on an individual and some on a group scale. Although DSS have been shown to reduce error and improve decision quality overall, the adoption of these systems has been low. In this study, we evaluate the potential of a new type of DSS that focuses on the earliest process that affects the decision, namely, the reasoning that occurs when conceptualizing a problem space and work to implement certain design aspects to increase adoption among users.