Title

Designing Reason Support Systems to Increase Satisfaction, Enjoyment, and Intention to Use

Presenter Information

Lindsey Carlson

Department

Business and Information Technology

Major

Information Science and Technology

Research Advisor

Twyman, Nathan W.

Advisor's Department

Business and Information Technology

Funding Source

Opportunities for Undergraduate Research Experiences (OURE); Laboratory for Information Technology Evaluation

Abstract

A Reason Support System (RSS) uses a web of interconnected logical statements that supports an overarching objective, goal, idea, or decision. Traditionally, groups or individuals have arrived at decisions using various methods such as brainstorming sessions, Post-it notes, whiteboards, or lengthy research. The result of these decisions can have negative consequences due to our tendencies to make biased decisions. Decision support systems (DSS) have been developed to help aid decision-making, some on an individual and some on a group scale. Although DSS have been shown to reduce error and improve decision quality overall, the adoption of these systems has been low. In this study, we evaluate the potential of a new type of DSS that focuses on the earliest process that affects the decision, namely, the reasoning that occurs when conceptualizing a problem space and work to implement certain design aspects to increase adoption among users.

Biography

Lindsey Carlson is a senior in Information Science and Technology from Republic, Missouri. She is minoring in Business as well as Human-Computer Interaction. Lindsey works at the Laboratory for Information Technology Evaluation as an assistant lab manager and is an intern at Deloitte Services LP. She is also an ambassador for the Business and Information Technology department and a very active member of the S&T Climbing Club. Her hobbies include camping, climbing, canoeing, and photography. She hopes to work in user experience after she graduates.

Research Category

Social Sciences

Presentation Type

Poster Presentation

Document Type

Poster

Award

Social science poster session, Second place

Location

Upper Atrium/Hallway

Presentation Date

11 Apr 2016, 9:00 am - 11:45 am

Comments

Joint project with Nick Rollins

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Apr 11th, 9:00 AM Apr 11th, 11:45 AM

Designing Reason Support Systems to Increase Satisfaction, Enjoyment, and Intention to Use

Upper Atrium/Hallway

A Reason Support System (RSS) uses a web of interconnected logical statements that supports an overarching objective, goal, idea, or decision. Traditionally, groups or individuals have arrived at decisions using various methods such as brainstorming sessions, Post-it notes, whiteboards, or lengthy research. The result of these decisions can have negative consequences due to our tendencies to make biased decisions. Decision support systems (DSS) have been developed to help aid decision-making, some on an individual and some on a group scale. Although DSS have been shown to reduce error and improve decision quality overall, the adoption of these systems has been low. In this study, we evaluate the potential of a new type of DSS that focuses on the earliest process that affects the decision, namely, the reasoning that occurs when conceptualizing a problem space and work to implement certain design aspects to increase adoption among users.