Masters Theses


"Total quality management (TQM) can be summed up as people and the way they work. One key element of the philosophies of TQM is the heavy emphasis on utilizing quality improvement teams (QITs) and quality tools to effectively create high performance organizations. Specifically, this investigation asks the following questions: 1) What are the key attributes that contribute to performance in QITs? 2) What is the relationship between team communication and QIT performance? 3) What is the relationship between the number of quality tools utilized in a team and QIT performance? Participants for this study were 101 students from the University of Missouri-Rolla that participated in teams with at least one group project and had exposure to at least one of the 14 quality improvement tools in their team projects. Data was collected during the Winter 2004 semester. Individual perspective on the team's performance was measured quantitatively by the team performance score. Four key attributes were identified that influence team performance. We found a significant positive relationship between team communication and team performance. Our results also provide insight on tool utilization and how it relates to team performance "--Abstract, page iii.


Ragsdell, K. M.

Committee Member(s)

Grasman, Scott E. (Scott Erwin)
Spurlock, David


Engineering Management and Systems Engineering

Degree Name

M.S. in Engineering Management


University of Missouri--Rolla

Publication Date

Summer 2004


ix, 76 pages

Note about bibliography

Includes bibliographical references (pages 72-75).


© 2004 Dwan LaMar Prude, All rights reserved.

Document Type

Thesis - Open Access

File Type




Subject Headings

Teams in the workplace
Total quality management
Organizational effectiveness

Thesis Number

T 8581

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