Special Session - Team Training to Promote Constructive (Not Destructive) Conflict

Ray Luechtefeld, Missouri University of Science and Technology
Steve Eugene Watkins, Missouri University of Science and Technology

This document has been relocated to http://scholarsmine.mst.edu/engman_syseng_facwork/223

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Advancing technology increases the need for engineering students to perform effectively on multidisciplinary teams. While conflict is a normal, and even necessary, component of team dynamics, if not managed effectively it can lead to destructive (rather than constructive) outcomes. An Action Science approach to group and individual effectiveness can help teams handle conflict constructively. This session uses a "Teach the Teacher" approach to give participants a basic understanding of skills underlying the approach. It provides practice in Action Science through a set of learning modules. These skills can be brought back and integrated into the participants' courses to provide student teams effective ways to handle conflict.