A Balanced Scorecard Prototype in a State Department of Transportation

Abstract

This study applies the Balanced Scorecard (BSC) framework to develop a conceptual strategic performance measurement system leveraging an integrated ERP system for a state Department of Transportation. The prototype emphasizes the appearance and interpretability of the BSC data to investigate its impact on accountability, traceability, timeliness of information, continuous improvement, and data visualization as an attempt to address issues often faced in a BSC implementation project.

Meeting Name

Decision Sciences Institute Conference

Department(s)

Business and Information Technology

Keywords and Phrases

Balanced Scorecard; Dashboard; Performance Measurements; Prototypes

Document Type

Article - Conference proceedings

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2008 Decision Sciences Institute (DSI), All rights reserved.

Publication Date

01 Nov 2008

Link to Full Text

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