The Role of is Project Critical Success Factors: A Relevatory Case
Research in Critical Success Factors (CSFs) of Enterprise Systems (ES) projects has identified numerous practitioner governance mechanisms for ensuring project success. However, such research has not developed a theory of why certain critical success factors encourage project success. Our research develops such theory on a case study where even though the levels of several critical success factors were weak, the project nevertheless succeeded. Specifically, the logistics ES project succeeded even though there was (1) only marginal top management support, (2) low key user commitment, and (3) change management, training and other critical aspects of user management and communication were not well done. Using a modified dialectical lens, we highlight that project team legitimacy appears to be the underlying CSF, and many heretofore identified CSFs are really manifestations of project team legitimacy.
Chua, C. E., & Lim, W. (2009). The Role of is Project Critical Success Factors: A Relevatory Case. Proceedings of the 30th International Conference on Information Systems (2009, Phoenix, AZ) International Conference on Information Systems.
30th International Conference on Information Systems, ICIS 2009 (2009: Dec. 15-18, Phoenix, AZ)
Business and Information Technology
Keywords and Phrases
Critical success factors; Dialectics; ERP; Project management
Article - Conference proceedings
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01 Dec 2009