Managing Knowledge Holes in Large is Projects
Substantial research has demonstrated the importance of bridging structural holes across functional groups in IT projects. We argue that bridging structural holes is necessary but insufficient for ensuring project success. An additional requirement is that knowledge holes across functional groups need to be bridged to enable effective coordination across functional groups. We propose and empirically study the concept of knowledge holes in a case study of an ERP upgrade. Our preliminary findings suggest that complementary to the concept of structural holes, the concept of knowledge holes is useful for explaining different project outcomes.
Liu, G. H., Chua, C. E., & Wang, E. T. (2016). Managing Knowledge Holes in Large is Projects. Proceedings of the 20th Pacific Asia Conference on Information Systems (2016, Chiayi, Taiwan) Pacific Asia Conference on Information Systems.
20th Pacific Asia Conference on Information Systems, PACIS 2016 (2016: Jun. 27-Jul. 1, Chiayi, Taiwan)
Business and Information Technology
Keywords and Phrases
Boundary spanner; IS project; Knowledge hole; Structural hole
International Standard Book Number (ISBN)
Article - Conference proceedings
© 2016 Pacific Asia Conference on Information Systems, All rights reserved.
01 Jul 2016