Title

Usability of Performance Dashboards, Usefulness of Operational and Tactical Support, and Quality of Strategic Support: A Research Framework

Abstract

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.

Meeting Name

15th International Conference on Human Interface and the Managment of Information, HCI International 2013 (2013: Jul. 21-26, Las Vegas, NV)

Department(s)

Business and Information Technology

Keywords and Phrases

Perceived quality; Performance Dashboards; Research frameworks; Strategic decisions; Usability; User perceptions; Data visualization; Decision support systems; Environmental management; Usability engineering; Operational Support; Strategic Support; Tactical Support; Usability

International Standard Book Number (ISBN)

978-3-642-39214-6

International Standard Serial Number (ISSN)

0302-9743

Document Type

Article - Conference proceedings

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2013 Springer Verlag, All rights reserved.

Publication Date

01 Jul 2013

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