Usability of Performance Dashboards, Usefulness of Operational and Tactical Support, and Quality of Strategic Support: A Research Framework
Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.
Lea, B., & Nah, F. F. (2013). Usability of Performance Dashboards, Usefulness of Operational and Tactical Support, and Quality of Strategic Support: A Research Framework. Lecture Notes in Computer Science, 8017(PART 2), pp. 116-123. Springer Verlag.
The definitive version is available at https://doi.org/10.1007/978-3-642-39215-3_14
15th International Conference on Human Interface and the Managment of Information, HCI International 2013 (2013: Jul. 21-26, Las Vegas, NV)
Business and Information Technology
Keywords and Phrases
Perceived quality; Performance Dashboards; Research frameworks; Strategic decisions; Usability; User perceptions; Data visualization; Decision support systems; Environmental management; Usability engineering; Operational Support; Strategic Support; Tactical Support; Usability
International Standard Book Number (ISBN)
International Standard Serial Number (ISSN)
Article - Conference proceedings
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01 Jul 2013