Collaboration in Virtual Worlds: Impact of Task Complexity on Team Trust and Satisfaction
Virtual worlds are three-dimensional, computer-generated worlds in which team collaboration can be facilitated through the use of shared virtual space and mediated using avatars. This article examines the effect of task complexity on team collaboration. A puzzle game in Second Life was used as the collaborative task and task complexity was manipulated by varying the number of pieces in the puzzle. The hypotheses are that task complexity influences team trust, and team trust influences team process satisfaction in virtual team collaboration. The experimental results indicate that task complexity has significant effects on team trust and team process satisfaction, and team trust fully mediates the relationship between task complexity and team process satisfaction.
Nah, F. F., Schiller, S. Z., Mennecke, B. E., Siau, K., Eschenbrenner, B., & Sattayanuwat, P. (2017). Collaboration in Virtual Worlds: Impact of Task Complexity on Team Trust and Satisfaction. Journal of Database Management, 28(4), pp. 60-78. IGI Global.
The definitive version is available at https://doi.org/10.4018/JDM.2017100104
Business and Information Technology
Keywords and Phrases
Chaos theory; Three dimensional computer graphics; Virtual reality; Complexity theory; Dyad; Task complexity; Team collaboration; Team Satisfaction; Trust; Virtual teams; Virtual worlds; Interactive computer graphics; Process Satisfaction
International Standard Book Number (ISBN)
International Standard Serial Number (ISSN)
Article - Journal
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01 Oct 2017