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Title: Effective use of process capability indices for supplier management
Author (s): Cudney, Elizabeth Anne
Drain, David
Department/Lab Affiliations: Design Engineering Center
Engineering Management & Systems Engineering
Mathematics & Statistics
Keywords: Process Capability
Quadratic Loss Function
Voice of the Customer
Voice of the Process
Issue Date: 2007
Publisher: Institute of Industrial Engineers IIE
Citation: Cudney, Elizabeth, and David Drain. Effective Use of Process Capability Indices for Supplier Management, Proceedings of the Industrial Engineering Research Conference, 2007.
Abstract: Process capability indices were originally invented to enable an organization to make economically sound decisions for process management. Process capability is a comparison of the voice of the process with the voice of the customer. Current practice is to use Cp and Cpk regardless of the validity of the underlying assumptions necessary for their use. Even if all necessary assumptions are satisfied, important problems can be missed if these indices are the sole process evaluation examined. Customer-supplier axioms are introduced to motivate more useful process evaluations and foster long-term harmonious relationships. This paper explores the alternative capability indices Cpm, Cpmk, Cjkp, Cθ, and Cs and loss function approaches including Taguchi’s unbounded quadratic loss function and the multivariate upside-down normal loss function. Illustrative case studies are presented.
Type: Article - Conference proceedings
text
In Title: Proceedings of the Industrial Engineering Research Conference
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titleEffective use of process capability indices for supplier management
contributor.authorCudney, Elizabeth Anne
contributor.authorDrain, David
contributor.deptlabDesign Engineering Center
contributor.deptlabEngineering Management & Systems Engineering
contributor.deptlabMathematics & Statistics
subjectProcess Capability
subjectQuadratic Loss Function
subjectVoice of the Customer
subjectVoice of the Process
date.issued2007
publisherInstitute of Industrial Engineers IIE
identifier.citationCudney, Elizabeth, and David Drain. Effective Use of Process Capability Indices for Supplier Management, Proceedings of the Industrial Engineering Research Conference, 2007.
description.abstractProcess capability indices were originally invented to enable an organization to make economically sound decisions for process management. Process capability is a comparison of the voice of the process with the voice of the customer. Current practice is to use Cp and Cpk regardless of the validity of the underlying assumptions necessary for their use. Even if all necessary assumptions are satisfied, important problems can be missed if these indices are the sole process evaluation examined. Customer-supplier axioms are introduced to motivate more useful process evaluations and foster long-term harmonious relationships. This paper explores the alternative capability indices Cpm, Cpmk, Cjkp, Cθ, and Cs and loss function approaches including Taguchi’s unbounded quadratic loss function and the multivariate upside-down normal loss function. Illustrative case studies are presented.
typeArticle - Conference proceedings
type.DCMITypetext
type.statusPreprint
rightsThis material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.
rightsSelf archving allowed on a case by case basis.
rights.URI
http://www.iienet2.org/Details.aspx?id=9932
relation.isPartOfProceedings of the Industrial Engineering Research Conference
date.accessioned2008-09-29T14:45:18Z
date.available2008-09-29T14:45:50Z
identifier.persist.URI
http://scholarsmine.mst.edu/post_prints/EffectiveUseOfProcessCapabilityIndicesForSuppli_09007dcc8057fb6c.html
Full Text
EffectiveUseofProcess_09007dcc8057fbe9.pdf