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| Title: | ERP training and user satisfaction: a case study |
| Author (s): | Bradley, Joseph Lee, C. Christopher |
| Department/Lab Affiliations: | Business & Information Technology |
| Keywords: | ERP training Effectiveness Efficiency User Satisfaction |
| Issue Date: | 2007 |
| Publisher: | IGI Global aka Idea Group, IRM Press, Information Science Publishing, CyberTech Publishing, Information Science Reference |
| Citation: | Bradley, Joseph., and Lee, C. Christopher. "ERP Training and User Satisfaction: A Case Study.", International Journal of Enterprise Information Systems, vol. 3, no. 4, 2007. |
| Abstract: | Training is still a neglected part of most ERP implementation projects. This case study investigates the relation between training satisfaction and the perceptions of ease of use, the perception of usefulness, effectiveness and efficiency in implementing an ERP system at a mid-sized organization. Training satisfaction is viewed as a necessary condition for technology acceptance. A survey of 143 employees involved in the implementation of ERP in a mid-sized university was conducted. ANOVA and t-tests were used to explore differences in training satisfaction among groups of users by gender, job type, and education level. We found that training satisfaction differed based on job type and gender but not education level. Multiple regression analysis found (1) post implementation training satisfaction related to ease of use and (2) current training satisfaction and user participation related to perceived efficiency and effectiveness of the ERP systems in doing respondents’ jobs. |
| Type: | Article - Journal text |
| In Title: | International Journal of Enterprise Information Systems |
| Copyright Notice: | This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder. Author must ask for permission to post in IRs FULL COPYRIGHT INFORMATION: |
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| title | ERP training and user satisfaction: a case study |
| contributor.author | Bradley, Joseph |
| contributor.author | Lee, C. Christopher |
| contributor.deptlab | Business & Information Technology |
| subject | ERP training |
| subject | Effectiveness |
| subject | Efficiency |
| subject | User Satisfaction |
| date.issued | 2007 |
| publisher | IGI Global aka Idea Group, IRM Press, Information Science Publishing, CyberTech Publishing, Information Science Reference |
| identifier.citation | Bradley, Joseph., and Lee, C. Christopher. "ERP Training and User Satisfaction: A Case Study.", International Journal of Enterprise Information Systems, vol. 3, no. 4, 2007. |
| identifier.pub.URI | |
| description.abstract | Training is still a neglected part of most ERP implementation projects. This case study investigates the relation between training satisfaction and the perceptions of ease of use, the perception of usefulness, effectiveness and efficiency in implementing an ERP system at a mid-sized organization. Training satisfaction is viewed as a necessary condition for technology acceptance. A survey of 143 employees involved in the implementation of ERP in a mid-sized university was conducted. ANOVA and t-tests were used to explore differences in training satisfaction among groups of users by gender, job type, and education level. We found that training satisfaction differed based on job type and gender but not education level. Multiple regression analysis found (1) post implementation training satisfaction related to ease of use and (2) current training satisfaction and user participation related to perceived efficiency and effectiveness of the ERP systems in doing respondents’ jobs. |
| type | Article - Journal |
| type.DCMIType | text |
| rights | This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder. |
| rights | Author must ask for permission to post in IRs |
| rights.URI | |
| relation.isPartOf | International Journal of Enterprise Information Systems |
| date.available | 2008-06-09T18:29:39Z |
| identifier.persist.URI |