Keywords and Phrases
Collaborative information seeking (CIS)
"In the modern organization, work is increasingly organized around teams. One important aspect of collaborative team work is information seeking. However, there is little empirical understanding of how team members collaborate to find needed information. The purpose of this research is to better understand collaborative information seeking (CIS) through a qualitative field study of patient care team members in the emergency department of a rural, regional hospital.
The study found that most CIS activities occur because of an information breakdown. The study also detailed CIS triggers, mechanisms used to collaborate, and questions that lead to collaboration.
Specifically, team members collaborated when (1) information was not easily accessible, (2) information need was complex, and (3) information seeker lacked the expertise needed for the situation. The results also showed that the main source of information was most often an informal source, and that collaborations took place in two distinct ways: through face-to-face discussion and through the use of technology. Furthermore, the findings pointed to three types of questions that lead to collaboration -- patient specific, organizational, and plan of care.
This research helps us better understand the phenomena of CIS. It also identifies ways to better facilitate team members working together effectively and to design information systems that support their work. For example, information should be "pushed" to the seeker at the time it is needed. Additionally, technological support mechanisms can help reduce the negative effects of an interruptive workplace. Lastly, systems must support the function and the day-to-day activities surrounding the function"--Abstract, page iii.
Hall, Richard H.
Business and Information Technology
M.S. in Information Science and Technology
University of Missouri--Rolla
x, 55 leaves
© 2005 Patricia Ruma Spence, All rights reserved.
Thesis - Restricted Access
Library of Congress Subject Headings
Human information processing
Teams in the workplace -- Data processing
Print OCLC #
Electronic OCLC #
Link to Catalog RecordElectronic access to the full-text of this document is restricted to Missouri S&T users. Otherwise, request this publication directly from Missouri S&T Library or contact your local library. http://laurel.lso.missouri.edu/record=b5581475~S5
Spence, Patricia Ruma, "Collaborative information seeking: A study of a patient care team in the emergency department" (2005). Masters Theses. 3764.