Reducing throughput time and improvement of customer satisfaction: a case study at the Phelps County Regional Medical Center--Rolla, Missouri
Keywords and Phrases
Phelps County Regional Medical Center
"The main objective of this study is to improve customer satisfaction and reduce the throughput time of the Non-Emergent category of patients in the Emergency Department of Phelps County Regional Medical Center. The study measures customer satisfaction through a customer satisfaction survey and also registers the throughput time for the corresponding patients"--Abstract, leaf iii.
Engineering Management and Systems Engineering
M.S. in Engineering Management
University of Missouri--Rolla
xi, 168 leaves
© 2005 Sunil Joseph Pulimootil, All rights reserved.
Thesis - Citation
Library of Congress Subject Headings
Patient satisfaction -- Evaluation
Patient satisfaction -- Measurement
Emergency medical services -- Missouri
Print OCLC #
Link to Catalog Record
Pulimootil, Sunil Joseph, "Reducing throughput time and improvement of customer satisfaction: a case study at the Phelps County Regional Medical Center--Rolla, Missouri" (2005). Masters Theses. 3761.