Masters Theses

Title

Reducing throughput time and improvement of customer satisfaction: a case study at the Phelps County Regional Medical Center--Rolla, Missouri

Keywords and Phrases

Phelps County Regional Medical Center

Abstract

"The main objective of this study is to improve customer satisfaction and reduce the throughput time of the Non-Emergent category of patients in the Emergency Department of Phelps County Regional Medical Center. The study measures customer satisfaction through a customer satisfaction survey and also registers the throughput time for the corresponding patients"--Abstract, leaf iii.

Department(s)

Engineering Management and Systems Engineering

Degree Name

M.S. in Engineering Management

Publisher

University of Missouri--Rolla

Publication Date

Spring 2005

Pagination

xi, 168 leaves

Note about bibliography

Includes bibliographical references (pages 119-120).

Geographic Coverage

Missouri

Rights

© 2005 Sunil Joseph Pulimootil, All rights reserved.

Document Type

Thesis - Citation

File Type

text

Language

English

Library of Congress Subject Headings

Patient satisfaction -- Evaluation
Patient satisfaction -- Measurement
Emergency medical services -- Missouri

Thesis Number

T 8753

Print OCLC #

68811353

Link to Catalog Record

Full-text not available: Request this publication directly from Missouri S&T Library or contact your local library.

http://laurel.lso.missouri.edu/record=b5538458~S5

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