The Effects of Leadership on Quality

Abstract

Research examining quality management has focused primarily on manufacturing organizations with specific attention directed toward organizational employees. Many in the field of quality believe that management is key for a successful quality program, yet the effects of specific leadership styles on quality performance have not been determined. In this study, leadership styles within transformational, transactional and non-transactional classifications are evaluated relative to the organization's performance based on the criteria from the Baldrige Quality Award. Results indicate that leadership does have an affect on quality, and certain transformational and transactional styles are more effective.

Department(s)

Engineering Management and Systems Engineering

Second Department

Psychological Science

Keywords and Phrases

Classification (of information); Industrial relations; Personnel; Social sciences; Societies and institutions; Leadership styles; Transactional styles; Transformational styles; Quality management; MBNQA

International Standard Serial Number (ISSN)

1042-9247

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2007 American Society for Engineering Management (ASEM), All rights reserved.

Publication Date

01 Jan 2007

Link to Full Text

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