Service quality using the deviation-score approach to fit in contingency theory in a U.S. Army Corps of Engineers setting
Engineering Management and Systems Engineering
Ph. D. in Engineering Management
University of Missouri--Rolla
xiv, 317 pages
© 1997 Donald Robert Groh, All rights reserved.
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Full-text not available: Request this publication directly from Missouri S&T Library or contact your local library.http://laurel.lso.missouri.edu/record=b3959073~S5
Groh, Donald Robert, "Service quality using the deviation-score approach to fit in contingency theory in a U.S. Army Corps of Engineers setting" (1997). Doctoral Dissertations. 1214.