Title

Business-oriented Software Process Improvement Based on CMM Using QFD

Abstract

The Capability Maturity Model (CMM) from the Software Engineering Institute has been used successfully by many organizations for Software Process Improvement (SPI). Despite its great success, there exists a disconnect between business goals and maturity levels. A new framework using Quality Function Deployment (QFD) has been developed to deal with this problem. This framework serves three purposes: (i) it establishes a connection between requirements from the business and Key Process Areas (KPAs) in CMM; (ii) it proposes a methodology for the priority assessment of requirements from multiple perspectives; and (iii) it helps identify a set of software process improvement actions based on business requirements and KPAs.

Department(s)

Computer Science

Sponsor(s)

Toshiba Corporation

Keywords and Phrases

Action Plans; Prioritization; Relationship Matrix; Software Process Improvement

Library of Congress Subject Headings

Capability maturity model (Computer software)
Quality function deployment

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2006 John Wiley & Sons Ltd., All rights reserved.


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