Title

A Methodology for Applying Quality Function Deployment to the Commissioning Process

Abstract

Commissioning is a quality process used within building construction to verify that the finished project meets the design, construction, and operation and maintenance requirements of the owner. In product development, quality function deployment captures the voice of the customer and translates it into engineering characteristics that are carried into production and service, assuring the final product meets this voice. This article presents a methodology for using a four-phase quality function deployment model within the commissioning process -building upon the foundation known as the house of quality. Practitioners are provided the steps to take this model through each of the phases of commissioning as a means of overseeing the entire design and construction quality process and assuring the final product delivers on all of the customer's requirements.

Department(s)

Civil, Architectural and Environmental Engineering

Second Department

Engineering Management and Systems Engineering

Keywords and Phrases

Commissioning; Construction; Four-Phase QFD; Project Management; Quality Function Deployment

International Standard Serial Number (ISSN)

1042-9247; 2377-0643

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2015 Taylor & Francis Ltd., All rights reserved.

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