Title

Performance Measures in the Media and Software Division of Kao (Singapore) Private Limited

Abstract

This paper presents a case that requires students to identify the corporate objectives and critical success factors of the media and software division of a company and propose performance measures that should motivate employees to work towards these objectives. The case provides students with an opportunity to practise managerial accounting decision-making within the context of corporate strategy. This case illustrates the need for a variety of criteria (both financial and non-financial) for evaluating performance within a firm or business unit and provides the opportunity to discuss the potential behavioral issues arising from management of the division.

Department(s)

Business and Information Technology

Keywords and Phrases

Balanced Scorecard; Critical Success Factors; EVA; Non-Financial Performance Indicators; Performance Evaluation

Document Type

Article - Journal

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2003 Elsevier, All rights reserved.


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