Title

Knowledge Sourcing and Knowledge Consumption in Computer-Mediated Complex Decision Making

Abstract

Individuals are turning increasingly toward web-based information sources as input for complex decisions. Gathering and evaluating decision criteria in an online context is enticing because of information availability and increased control over the process, but how do these factors impact performance? This study shows how an interaction effect between Social Comparison and Social Facilitation predicts and explains how decision making performance is influenced differently by an information consumption-only approach versus a consume-and-contribute approach. Results from an empirical evaluation indicate that publishing decision criteria and reasoning (e.g. in a forum, blog, or knowledge base) plays an important role in improving complex decision making performance.

Meeting Name

44th Hawaii International Conference on System Sciences, HICSS-44 2010 (2011: Jan. 4-7, Koloa, Kauai, Hawaii)

Department(s)

Business and Information Technology

International Standard Book Number (ISBN)

9780769542829

International Standard Serial Number (ISSN)

15301605

Document Type

Article - Conference proceedings

Document Version

Citation

File Type

text

Language(s)

English

Rights

© 2011 Institute of Electrical and Electronics Engineers (IEEE), All rights reserved.


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